Refund policy

Refund Policy

At Retropaths, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return process.

14-Day Return Policy

We accept returns within 14 days of the date your order is delivered.

To qualify for a return:

The item must be unused, unassembled, and in its original condition.
The item must be returned in its original packaging with all included parts and accessories.
Proof of purchase or your order confirmation is required.

To request a return, please contact our customer support team before sending your item back.

Return Process

Email us with your order number and reason for the return.
Our team will review your request within 1–2 business days.
If approved, we'll provide return instructions and the return shipping address.
Once the returned item is received and inspected, we'll process your refund.

Please do not return products without receiving return authorization.

Damaged, Defective, or Incorrect Items

Please inspect your package immediately after delivery.

If your order arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery.

Please include:

Your order number.
Photos of the damaged product.
Photos of the shipping box and packaging.
A brief description of the issue.

We will arrange a replacement or issue a full refund if the claim is approved.

Non-Returnable Items

The following items cannot be returned unless they are damaged or defective:

Final sale or clearance items.
Customized or personalized furniture.
Gift cards.
Used, assembled, or modified products.

Return Shipping Costs

Retropaths covers return shipping costs for damaged, defective, or incorrect products.
Returns due to personal preference or change of mind require the customer to pay return shipping costs.